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ROSWELL

CAN TABASCO SAVE A TV SERIES?  IN THE CASE OF A TEEN DRAMA, YES.

By Rick Bentley, the Fresno Bee - 30/11/2000:

Susanne Daniels, WB Network entertainment president had a close encounter of the e-mail variety so intense she had to change her online address three times.

Fans of the network's series Roswell - a Dawson's Creek meets X Files style show - were hot about the fact the series was about to crash and burn after only one year.  The WB had no reason to have faith in the show.  It attracted an anaemic average of 3.6 million and ranked 134th of all shows last year.

Numbers were low, but loyalty was high.

Fans flooded the WB offices with letters and e-mails of protest.  At least 6,000 of those correspondents included bottles of hot sauce, a quirky trademark drink of the alien cast.

"I've never gotten anybody to send stuff that costs money," Jamie Kellner, WB chief executive officer, says.  His office received everything from tiny sample bottles of hot sauce to one bottle more than a foot tall.

The result of this fan support was the return of the show this year.  A wise move.  This year there are a million more viewers each week and the show has leaped to 89th place.  That's a galactic hit in the WB world.

A couple of factors have helped turn this story of strangers in the strange land of Roswell, N.M., into a success.  A huge leap was when the show shifted orbits from the 9pm Wednesday time slot where it had gone head-to-green alien head with UPN's sci-fi genre offering Star Trek: Voyager.

The other big change was a swing from less coming-of-age stories to more blowing-up-the-world tales.  Roswell was transformed from a teen alien series to a show about aliens who happen to be teens.

Katherine Heigl, who plays the emotionally confused Isabel Evans, was never worried the producers would completely abandon the human element of the show.

"That is what makes the show so interesting.  We are dealing with emotions on a very human level.  But we are not completely human.  They are not going to let go of that," Heigl says.  In the same breath she adds that the special powers to enter minds her character has are equally as important.  They add another dimension to the character.

Although she's only 21, Heigl has been in the acting business long enough to know how fans and actors eagerly embrace complex characters.  The Washington, D.C., native started working in front of the camera as a model when she was 9.  Three years later she made her film debut in That Night.

It was the 1994 feature My Father, the Hero with Gerard Depardieu that brought Heigl to national attention.  Since then she has appeared in the movies The Bride of Chucky, King of the Hill, Under Siege 2 and Prince Valiant.

Heigl plans to keep working on films during breaks from the series.  She has no problem leaving her alien persona on the television series set.

"It was interesting that the first day back to work on this season everything was so familiar.  I just slipped back into her skin again," Heigl says.  "That is what I love to act, why I love my job.  I am fascinated by the process of being able to play all of these different characters.

"Every week when I get the new script to this show, it is like a Christmas present to me."

Those scripts often parallel typical sci-fi stories with scenes of these young people just trying to deal with life.  If fan mail to Heigl is any measure, it would be a disaster to forget that at the heart of the show is a group of young people who feel different.  They feel like they don't belong.  They are struggling to find their identities.

And then there are the aliens.

Heigl has been told by fans that they can relate to the emotional problems the cast faces.  It seems you don't have to have a birth certificate from Mars or Venus to be young and confused.

"That is the point of some of this, to make people realise they are not alone and that our differences make us united in some way.  It makes us realise we are all good and bad at different things.  We are different races.  We are different people.  And we need to learn to embrace that.  That is the underlying theme of Roswell," Heigl says.

At a minimum, fans will get to see that theme played out through this year.  WB executives have ordered enough episodes to fill out the rest of this season for a total of 22.  Each extra episode ordered can be attributed to the hot mail-in campaign that amazed Heigl.

"It made us - the cast and crew - realise that our efforts were appreciated.  Their Tabasco campaign put it into the WB's head that this show had a fan base," Heigl says.

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